We at Pinakin want you to be fully satisfied with your purchase. If, for any reason, you’re not happy with your order, we’re here to help make things right. This policy outlines our return and refund process to make sure you have a smooth and worry-free experience.
1. Returns
Eligibility for Returns: If you’re not fully satisfied with your purchase, you can return it within 30 days of receiving your order. To be eligible, items must be:
- Unused, undamaged, and in their original packaging.
- Accompanied by proof of purchase (order confirmation or receipt).
Non-Returnable Items: Customized or personalized items, items purchased on final sale, and products that show signs of wear are not eligible for returns.
How to Start a Return: To initiate a return, contact us at support@pinakin.com with your order details and the reason for the return. We’ll provide you with further instructions and the return shipping address.
2. Refund
Processing Your Refund: Once we receive and inspect your returned item, we’ll notify you by email. If your return is approved, we will process the refund to your original payment method. Please allow 5-10 business days for the refund to appear in your account.
Shipping Fees: Please note that return shipping costs are the responsibility of the customer unless the return is due to a damaged or incorrect item sent by us. Original shipping fees are non-refundable.
Partial Refunds: In some cases, only partial refunds may be granted, such as when items are returned outside the 30-day window or if they show signs of use.
3. Exchanges
If you’d like to exchange an item, please reach out within 30 days of your purchase. Exchanges are subject to product availability. We recommend initiating an exchange promptly to ensure the product is in stock.
4. Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at support@pinakin.com with photos and a description of the issue. We’ll arrange a replacement or provide a full refund as soon as possible.
5. Cancellations
If you need to cancel your order, please contact us within 24 hours of placing it. We’ll do our best to accommodate your request, but if the item has already shipped, it will fall under our standard return policy.
6. Contact Us
If you have any questions about our Return and Refund Policy or need assistance with a return, please don’t hesitate to reach out:
Email: support@pinakin.com
Phone: 123456789
Thank you for choosing Pinakin. We’re committed to your satisfaction and are here to assist with any concerns you may have regarding returns, refunds, or exchanges.